Five Elements that Create Service Stress for Customers
Andy shares what causes stress for the customer, and what you can do to assuage it.
View ArticleShould CS Care about Fastest Time-to-Value?
Shreesha shares his insights about time to first value, and whether it should be a foremost concern for CSMs.
View ArticleNo, This is Not the Age of the Customer
Andy shares the challenges in the Age of the Customer, and looks forward to how it will differ in the Age of the Consumer.
View ArticleAcquisition and Retention: The Yin and Yang of Customer Strategy
Andy shares his insights on customer acquisition and retention, and the overall customer strategy.
View Article3 Myths about Customer Loyalty
Andy shares his insights on the top 3 myths about Customer Loyalty.
View ArticleShaming Customers Drives Conversions, but at What Cost?
Andy talks about how e-commerce companies make customers feel shameful about opting out of an upsell/add-on opportunity.
View ArticleAcquisition and Retention: The Yin and Yang of Customer Strategy
Andy shares his insights on customer acquisition and retention, and the overall customer strategy.
View Article3 Myths about Customer Loyalty
Andy shares his insights on the top 3 myths about Customer Loyalty.
View ArticleShaming Customers Drives Conversions, but at What Cost?
Andy talks about how e-commerce companies make customers feel shameful about opting out of an upsell/add-on opportunity.
View Article20 Ways To Create An Amazing Customer Experience In 2020
Shep talks about the various ways to deliver outstanding Customer Experiences in 2020.
View Article12 of the Best Ways to Increase Customer Retention and Repeat Purchases...
Shane talks about how to help your business succeed and increase customer retention.
View ArticleWhy Marketers Make Great Customer Success Managers
Jamie walks through four reasons why she thinks that Marketers make great Customer Success Managers.
View ArticleAltering Your Customer Success Vision
Deepa talks about how to shift your perspective and proactively meet customer needs and expectations.
View Article8 of the Best Ways to Improve Your Customer Service and Boost Sales (Updated...
Shane gives tips on how to retain your customers through improved customer service.
View Article6 Steps to Prevent Delay in Onboarding
Lara talks about how important Customer Experience is when it comes to retaining your customers.
View ArticleOnboarding: The beginning of success…or failure for your customers – Part 1
Emilia talks about the advantages of onboarding new customers with actionable and clear experiences. The post Onboarding: The beginning of success…or failure for your customers – Part 1 first appeared...
View ArticleOnboarding: The beginning of success…or failure for your customers – Part 2
This week in part 2, Emilia takes a deeper dive into other factors involved in onboarding new customers. The post Onboarding: The beginning of success…or failure for your customers – Part 2 first...
View ArticleThe Power of Personalized Customer Experiences
Zahra talks about the benefits of building a personalized customer experience. The post The Power of Personalized Customer Experiences first appeared on Strikedeck | Customer Success Platform.
View ArticleWorking in Harmony with your Product Team
Kristen gives practical advice on ways to build a stronger program with your product team. The post Working in Harmony with your Product Team first appeared on Strikedeck | Customer Success Platform.
View Article4 Low-Touch CS Model Myths
Zahra talks about the 4 myths associated with a low-touch Customer Success model. The post 4 Low-Touch CS Model Myths first appeared on Strikedeck | Customer Success Platform.
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